Data Protection Policy
1. INTRODUCTION
In accordance with Law No. 78-17 of January 6, 1978 as amended, and Regulation No. 2016-679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, the “GDPR” (hereinafter collectively referred to as the “Regulation”), SAS BAHOM-RE – Alpes Chalets acts as data controller (hereinafter referred to as “Alpes Chalets” or “we”), and places great importance on the protection and respect of your privacy.
This Data Protection Policy (hereinafter referred to as the “Policy”) aims to inform you of our practices regarding the collection, use, and sharing of the information you provide to us through our website (hereinafter referred to as the “site”) and our agencies.
The Policy is intended to inform you about the categories of personal data that we may collect or hold about you, how we use it, with whom we share it, how we protect it, and the rights you have regarding your personal data in accordance with applicable regulations.
2. PURPOSES OF COLLECTING AND USING YOUR DATA / WHY DOES ALPES CHALETS PROCESS YOUR DATA?
Alpes Chalets collects and processes personal data for the following purposes:
- Managing relationships with clients and prospects: the information we collect about you allows us to know you better, establish a personalized relationship, follow up on your requests, and provide the expected services.
- Managing real estate transactions: the information you provide allows us to establish a mandate, fulfill our obligations as agent, and comply with requirements attached to such real estate transactions.
- Managing and following up on information requests regarding our services: you can contact us in various ways to request information about our services. We collect and use certain data to manage and respond to these requests.
- Managing real estate appraisals: we may provide you with an estimate of the market value of your property in case of sale.
- Improving the quality of our services: We use your personal data to implement and develop our services, including for the purpose of personalizing commercial offers proposed by Alpes Chalets.
- Compliance with legal and regulatory obligations: Your data may be collected to comply with legal obligations, such as anti-money laundering and counter-terrorist financing measures.
For these purposes, Alpes Chalets only processes data that is relevant and necessary to the objective pursued.
3. WHAT DATA IS PROCESSED?
By using our website or visiting our agencies, you may provide us with information, some of which may identify you and therefore constitute personal data within the meaning of the GDPR (hereinafter referred to as “data”).
This includes cases where you wish to:
- Contact us with any request, particularly to learn more about our activities;
- Subscribe to one of our services;
- Receive communications;
- Subscribe to our newsletters;
- Request a property appraisal;
- Contact our agency;
- Share a property listing with a third party;
- Provide feedback on our services;
The personal data collected by Alpes Chalets is grouped into the following categories:
| Data categories | Main data processed |
| Civil status | Name, first name, gender, place and date of birth, nationality |
| Contact details | Postal or email address, landline or mobile phone numbers |
| Personal life | Family situation |
| Professional life | Current job, business sector, CV, education, professional training, awards, etc. |
| Personal characteristics | Legal protection measures, power of attorney, signature |
| Identification data | Client identification (number), login credentials |
| Connection and browsing data | Date and time of connection and/or browsing, browser type, browser language, IP address |
| Economic and financial data | Financial identification, economic, tax and accounting data, payment history |
| Client expectation data | Data regarding client expectations for requested services (e.g., search criteria for a property or destination) |
| Real estate property data | Address, property description, mandatory diagnostics, property values |
4. USE OF DATA
Alpes Chalets uses personal data solely for the purposes for which it was collected. We commit not to sell, exchange, or transfer the data to third parties without the explicit consent of the individuals concerned, except where required by law.
5. HOW LONG DO WE KEEP YOUR DATA?
Alpes Chalets will retain personal data for as long as necessary to achieve the purposes for which it was collected, in compliance with statutory retention periods and real estate industry best practices.
Your data will not be kept beyond the strictly necessary period for the purposes described in this Policy, in accordance with applicable regulations.
Data collected to respond to your request is kept for the time necessary to process your request, then archived according to applicable statutory limitation periods.
Data collected to provide you with the requested service is kept for the duration of the contractual relationship, then archived in accordance with statutory limitation periods, i.e., five (5) years.
Data collected for verification purposes, as part of anti-money laundering and counter-terrorist financing efforts, is kept for ten (10) years from the end of each real estate transaction.
Your data will be erased once the retention periods expire. Nevertheless, your data may be archived beyond the prescribed periods for the purposes of research, establishment, and prosecution of criminal offenses, solely to make your data available to judicial authorities if needed.
Archiving means that your data will no longer be available online but will be extracted and stored on a separate, secure medium.
6. IS YOUR DATA TRANSFERRED, HOW AND WHERE?
Secure hosting within the European Union: We would like to inform you that your personal data is primarily hosted securely in data centers located within the territory of the European Union. This location ensures a level of protection and security in compliance with EU regulatory requirements.
Use of third-party communication services and transfer outside the EU: In addition, if you choose to use third-party communication services such as WhatsApp to communicate with us, please note that these communications may be subject to the data processing practices of the third-party company providing the service.
7. WHO ARE THE DATA RECIPIENTS?
The data collected is intended for the commercial and administrative teams of Alpes Chalets and its service providers.
In the context of legal proceedings, the processed data may also be transmitted to competent authorities.
8. DATA SECURITY
Alpes Chalets implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data, including protection against unauthorized access, alteration, disclosure, or destruction of data.
9. CONFIDENTIALITY AND EMPLOYEE TRAINING
Alpes Chalets is committed to ensuring the confidentiality of personal data by ensuring that all employees and partners comply with the principles and obligations set out in this Data Protection Policy.
To ensure compliance and awareness of data protection, Alpes Chalets provides its employees and partners with regular training on applicable regulations and best practices in data protection. Employees and partners with access to personal data are required to sign a confidentiality agreement binding them to respect the confidentiality and security of data.
10. RESTRICTED ACCESS TO DATA
Access to personal data is limited to Alpes Chalets employees and partners who need it to perform their professional duties. Alpes Chalets has implemented access controls to ensure that only authorized persons can access personal data.
11. LINKS TO THIRD-PARTY SITES
Our website may contain links t